Overview This website is operated by PetlyCares (https://petlycares.com/). Throughout the site, the terms “we”, “us” and “our” refer to PetlyCares. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these terms and conditions.

Online Store Terms

• You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction.
• We offer pet accessories sourced globally and shipped directly from international fulfillment hubs, including CJ Dropshipping warehouses in China.

Products & Accuracy

• Products or services available on https://petlycares.com/ may have limited quantities and are subject to return or exchange according to our Return Policy.
• We make every effort to display as accurately as possible the colors and images of our pet accessories. We cannot guarantee that your monitor’s display of any color will be completely accurate.

Third-Party Fulfillment & Shipping Disclaimer Because we utilize global warehousing and fulfillment partners (such as CJ Dropshipping) to bring you a wide variety of pet accessories, shipping times, customs handling, and packaging may vary. Packages shipped from China typically take 7 to 23 days for final delivery. We are not liable for delays caused by customs clearance, international carrier disruptions, or incorrect shipping addresses provided at checkout.

Inventory & Shipping Locations Products offered on https://petlycares.com/ are subject to local stock availability. While we make every effort to fulfill domestic orders from US-based facilities, we reserve the right to ship items directly from our primary supplier warehouses in China if US inventory is depleted or unavailable. Delivery timeframes will adjust automatically based on the dispatch location.

Limitation of Liability In no case shall PetlyCares, our directors, officers, employees, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages arising from your use of any of our products (such as pet toys, harnesses, or grooming tools).

Contact Information Questions about the Terms & Conditions should be sent to us at support@petlycares.com.