Processing Time Orders on https://petlycares.com/ are typically processed within 1 to 3 business days before shipment. Because our pet accessories are fulfilled through global supply partners (including CJ Dropshipping), processing includes quality control checks, item consolidation, and packaging.

Shipping Rates & Delivery Estimates All orders are shipped directly from our primary fulfillment warehouses in China. Delivery charges for your order will be calculated and displayed at checkout:

• Standard International Shipping (From China): 7 to 23 business days
• Note: Delivery times may experience minor extensions during peak holiday seasons, severe weather, or unexpected customs delays.

Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). Tracking information typically becomes active within 7 to 23 days after shipment from China.
Warehouse Locations & Split Fulfillment

To ensure fast delivery, we hold inventory in local US warehouses as well as our global fulfillment hubs in China via CJ Dropshipping.

• US Warehouse (In Stock): 3 to 7 business days delivery.
• International Warehouse (China): 7 to 23 business days delivery.

Stock Availability Notice: If a item is out of stock in our US warehouse, your order will automatically ship directly from our primary international facility in China. Processing takes 1 to 3 business days, and you will receive a tracking link as soon as your pet accessories are dispatched.

Customs, Duties, and Taxes PetlyCares is not responsible for any customs fees or taxes applied to your order upon arrival in your country. All fees imposed during or after shipping are the responsibility of the customer.

Damaged, Lost, or Delayed Packages If your package is lost in transit or arrives damaged, please contact us immediately at support@petlycares.com with photos of the damaged item and packaging so we can arrange a replacement or refund.