Effective Date: September 15, 2026
At PetlyCares (“we”, “us”, or “our”), operating via https://petlycares.com/, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
Information We Collect
- Personal Information: When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.
- Device Information: We automatically collect data about your device, including your web browser, IP address, time zone, and cookies installed on your device.
How We Use Your Information We use the information we collect primarily to fulfill any orders placed through https://petlycares.com/ (including processing payment information, arranging for shipping, and providing order confirmations). Additionally, we use this information to:
- Communicate with you regarding your pet accessory orders or customer service inquiries.
- Screen our orders for potential risk or fraud.
- Provide targeted advertising or marketing communications where aligned with your preferences.
Sharing Your Information We share your Personal Information with third-party service providers to help us run our business and fulfill your orders. For example:
- Fulfillment Partners: We use third-party logistics networks, including CJ Dropshipping, to pack and ship your pet accessory orders directly from suppliers in China. We share your name and shipping address with them strictly for delivery purposes.
- Payment Gateways: We share data with secure payment processors (e.g., Shopify Payments, PayPal, Stripe) to process your transactions safely.
- Analytics & Advertising: We use analytics tools and pixels (Google Analytics, Meta, TikTok) to understand how visitors interact with our store.
Your Rights If you are located in certain jurisdictions (including the EU/UK), you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.
Contact Us For more information about our privacy practices or if you have questions, please contact us via email at support@petlycares.com.